We are an independent THIRD-PARTY Support Company and is not affiliated with Any Antivirus. We offers support for software related issues in Printer, desktops, laptops, Wireless Printer and peripherals. We provide services through our pool of trained specialists and experts who are certified by leading technology companies. The brand names, trademarks, company names used in the site and belong to their respective owners. If the product is under warranty, the Brand or Product Vendor may be giving free repair and replacement service. The service we provide are always available in the brand's owner website. Trademark and use of Name is referential and no affiliation with any brand.
Please read the terms and condition of our services carefully.
"AntivirusSupportHelpDesk.com", "ASHD", "Us", "Our" refers to the technical support service brand owned by AntivirusSupportHelpDesk.com services. "You", "the Customer", "User" refers to a person or company who has subscribed to our services. "Site", "Website" refers to https://antivirussupporthelpdesk.com/ and its sub links. Resource refers to a variety of resources, and product information available on the website. Product, Service means ASHD support offerings, and may include 3rd Party Products. Issue means the reported technical issue/problem/fault with the Personal Computer and peripherals.
This is to be agreed mutually that you will not allow other person who is not authorized by you or associated with you or has not accepted the terms of agreement to access this website or submit any kind of support requests from your computer.
Your use of this Website, including, informational materials or any other services provided through the Website, shall be deemed to constitute your consent to be bound by the terms and conditions of this Agreement and shall be enforceable in the same way as if you had signed this Agreement. If you are not willing to accept the terms and conditions in this Agreement, we ask that you do not use the Website or order any items from it. This Agreement governs and applies to your access to and use of this Website and its related domains on which this document appears, any order you place through this Website and Websites on which the document appears, and, as applicable. To the extent of any express inconsistency with any other agreement you may have with us for products, services, or otherwise, that other agreement shall prevail unless explicitly stated therein. If this Agreement refers or relates to a clause that is not part of that other agreement, then these terms shall apply therein as well, if you are a user of the Website.
This Agreement applies to:
- Software: Your purchase of licenses from AntivirusSupportHelpDesk.com Services for computer software products described below ("Software" and "Software Licenses"), which includes maintenance and technical support for the Software as described more fully in the Terms;
- Services: Your purchase of ASHDs non-Software technical support services for your computer, including non-Software repair, maintenance, and technical support, and Online Backup, OCR’s online backup and storage service (together, "the Services") as described more fully in these Terms; and
- Websites: Your access to and use of ASHD Websites, including: https://antivirussupporthelpdesk.com/;
- Your use of ASHD’s Software is subject to an End User License Agreement, which is described below.
When you purchase Software Licenses and/or Services and when you access the Websites: (a) you represent and warrant to ASHD that you have the legal capacity to agree to these Terms; (b) you represent and warrant to ASHD that all information you provide to ASHD, including information relating to your payment for Software Licenses and/or Services, is correct; (c) you acknowledge and agree to abide by the terms and conditions set forth in these Terms; and (d) you acknowledge and agree that these Terms also apply to all entities with which ASHD may have contractual relationships in connection with the Software and/or Services. If you do not agree to these Terms, you may not use the Products or Services and you may not access the Websites.
This Website is intended for visitors from the United States. The Website is not intended for any children under the age of 13. IF YOU ARE 13 TO 17 YEARS OF AGE, YOU MUST USE THIS SITE AND/OR PURCHASE AND USE OCR’s PRODUCTS OR SERVICES ONLY WITH THE INVOLVEMENT OF YOUR PARENT OR GUARDIAN.
Payments for Purchases and Automatic Renewals
If you purchase the Services and your payment is not successfully processed, we will attempt to notify you and your services will be suspended and you will have up to thirty (30) days to contact ASHD to correct or update your billing information. At the time your service(s) are reinstated, you will be billed for the full period for which you have contracted the Services (in other words, the amount due for the contracted period of time will not be pro-rated) and, in addition, you also may be billed a reinstatement fee. If you do not correct or update your account information during the thirty (30) day period, your Services account will be cancelled. When your billing information has been corrected or updated, your subscription will be effective as of your original date of purchase and you will be billed accordingly.
ASHD will never charge you automatically without your prior permission. We will renew / Auto-Renew Products/Services using the payment method you authorized at the time of your purchase, at the then current renewal price or new discounted price only after taking authorization from you in form of an email or by phone. For annual subscriptions, ASHD will notify you by email, sent to the email address you provided in connection with your purchase, prior to the renewal date, of the impending renewal, the renewal deadline and the renewal price. Your subscription will be automatically cancelled if you do not intimate us for renewal of the services.
Electronic Signatures and Agreements
We make reasonable efforts to address your computer problems in a timely manner, but there may be delays. You acknowledge and agree that delays may result from: (1) high levels of demands and our technicians' abilities to make return calls to you; (2) the need to "escalate" your computer problem to one or more technicians with additional expertise; and (3) our inability to reach you by telephone.
You acknowledge and agree that, because of circumstances that are not within ASHD’s control, there may be lengthy delays in ASHD’s ability to provide Technical services or Technical services may not be available to you at all. The circumstances include, but are not limited to, the following: the performance of maintenance on ASHD’s systems; Internet service disruptions; vandalism; sabotage; the outbreak of a new computer virus; strikes; riots; wars; other military actions; civil disorders or unrest; acts of terrorism; fires; floods, earthquakes; acts of third parties; and acts of God. You acknowledge and agree that ASHD has no liability to you or to any third party for any direct or indirect, special or consequential damages resulting from such delays or the unavailability of Technical services.
You also acknowledge and agree that ASHD has no obligation to provide Technical services in connection with any of the following: devices that have been altered, damaged or modified; devices with configurations that are beyond our control; software that is incompatible with your computer; problems resulting from external causes including accidents, abuse, misuse or problems with electrical power; problems resulting from usage that is not in accordance with the manufacturer's instructions; problems resulting from failure to perform maintenance suggested by the manufacturer; problems resulting from the use of accessories, parts or components that are not compatible with the device; and problems resulting from negligence or malfunction beyond the reasonable control of ASHD.
Finally, you acknowledge and agree that ASHD, in its sole and absolute discretion, may suspend for a reasonable time your rights under your Technical subscription or terminate your Technical subscription. If we terminate your subscription, we may, at our sole discretion, refund a pro rata portion of your subscription purchase price.
Compliance with Intellectual Property Laws
Your use of our Software and Services constitutes your agreement to comply with all applicable intellectual property laws, including copyright laws. You agree not to upload, download, display, perform, transmit or otherwise distribute any information in any format ("Content") in violation of any person's or entity's copyrights, trademarks, or other intellectual or proprietary rights. You also agree that you are solely responsible for any violation of any intellectual property law or any infringement of any person's or entity's intellectual property rights caused by any Content that you use or transmit by means of our Software, Services, networks, systems or servers, or that is used or transmitted by another person by means of our networks, systems or servers using the Software or Services you have licensed or purchased from ASHD. You acknowledge that ASHD’s policy generally is to cooperate in connection with investigations and litigation involving claims of infringement of intellectual property laws.
Limitation of Liability
YOUR USE OF THE SOFTWARE, SERVICES AND WEBSITES IS AT YOUR SOLE RISK AND YOU ARE SOLELY RESPONSIBLE FOR: (1) ANY DAMAGE TO YOUR COMPUTER SYSTEM; AND (2) ANY LOSS OF OR DAMAGE TO DATA OR INFORMATION THAT RESULTS FROM YOUR USE OF THE SOFTWARE, SERVICES AND WEBSITES.
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OCR IN NO EVENT WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, COVER, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, THE COST OF PROCUREMENT OF SUBSTITUTE SOFTWARE OR TECHNICAL SUPPORT AND DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR IN CONNECTION WITH THE EULA, OR YOUR USE OF, OR YOUR INABILITY TO USE, THE SOFTWARE, SERVICES AND WEBSITES. THE TOTAL, CUMULATIVE LIABILITY OF OCR AND ITS SUPPLIERS AND BUSINESS AFFILIATES TO YOU FOR ANY CLAIMS, CAUSES OF ACTION, LOSSES AND DAMAGES, WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, OR OTHERWISE, IN NO EVENT WILL EXCEED THE GREATER OF EITHER THE AMOUNT PAID BY YOU, IF ANY, SOLELY FOR THE SOFTWARE AND TECHNICAL SUPPORT OR ONE HUNDRED DOLLARS ($100.00). THESE LIMITATIONS ON LIABILITY APPLY WHETHER OR NOT OCR OR ITS SUPPLIERS OR BUSINESS AFFILIATES HAVE BEEN ADVISED OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF ANY SUCH CLAIMS, CAUSES OF ACTION, LOSSES AND DAMAGES.
You agree to indemnify, hold harmless and defend ASHD from any and all loss, damage and expense (including legal fees) incurred by ASHD on account of any claim or lawsuit arising out of or related to your use of this site or material posted on this site under your Log-in details, whether or not authorized by you.
All trademarks mentioned on this website are the property of their respective owners. We have no association with any brand names mentioned within the website.
GOVERNING LAW; JURISDICTION
These Site Terms are governed by and will be interpreted in accordance with the laws of the United States and by the laws of the state of New York without regard to its conflict of law provisions. You agree to submit yourself to the exclusive jurisdiction ordinary courts of New York. In the event of any dispute or difference arising out of or in connection with your use of the Site, we shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within 30 days, then either party may submit such dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under the applicable law,
QUESTIONES & COMMENTS
If you have any question or comments with regard to our terms and conditions, you may write to us and we shall contact you as soon as possible. Contact Us